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Marketing Success is in the Details
Good
marketing begins with a good product or service. This
is the cornerstone to any business. Second only to your product or service
is your marketing. This article looks at some details that are essential
to effective marketing. Ignore these details at your own risk to your
business:
- Return
all email and phone messages promptly. You
might think this goes without saying, but returning your calls always
provides an opportunity to service your client, and service, plus sincerity,
plus skill (the three S’s), provides additional opportunities
to sell more of your product or service. (Sell is the 4th S.)
- Develop
quality business cards, letterheads, logo and brochures.
Many times the only contact a client will have with your business is
through your business card or brochure. Long after he/she has left your
establishment, your only ability to persuade your prospective client
is through your brochure or business card. We suggest that the design
of these important marketing tools never be left in the hands of the
local printer. Find a good designer or better yet, a competent ad agency
to design your brochure.
Here’s why: the printer knows about printing, the graphic
artist understands design, but an ad agency knows about words and how
to use them. Plus, not all agencies are expert in graphic design
and printing knowledge. Our agency carries a huge supply of paper stock
so as to know in advance what your marketing price will look, read and
feel like.
- Know
your cost per thousand in your target demographic. For
example: a direct mail price may be sent to ten thousand households,
however, if your target market is high school graduates, then household
numbers become a moot point. All that matters is how much does it cost
to reach a thousand high school graduates, 18-21 years of age. Any other
use of your money would be a waste: spend your money wisely.
This
concludes a brief look at details. There are hundreds of other details
that will give you the edge in your marketing efforts:
- What does
your sign look like?
- How clean
is your store/office and sales representative?
- Do you
have a polished, professional website?
The bottom line is
that your tactics (the means by which you move to accomplish your strategies)
must build confidence and trust. Examine every detail of your marketing
effort, and before making a decision to move forward, ask yourself two
questions: "Will the effort build confidence and trust?" and
"Is any marketing or advertising investment cost effective?"
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Written by:
Robert Zink
President of Adstar Advertising Inc.
A full service
advertising agency serving clients in Seattle, Tacoma, Kent, Auburn, Puyallup,
and entire Puget Sound. Adstar also has clients in several other states.
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